Return & Shipping Policy

30 Days Return Guarantee

Thank you for shopping at collxx.com

We gladly accept the return/exchange within 30 days of receipt if you are not quite pleased with the items you received. However, please make sure items are in new condition.

Unfortunately, any intimate products like swimwear is not returnable.

Unfortunately, we cannot accept returns on sales or customised items or gift cards.

Simply drop us an email or note before return/exchange, we will try our best to meet your request.

Please note overdue requests may not be accepted.

What s Collxx Return/Exchange Policy?

1. Returns must be received in new condition, unused, unworn, and unwashed. Otherwise, returns will be subject to refusal. Swimwear, underwear and other private products are not returnable.
2. Collxx is not liable for problems under the following: Wrong size or color picked; Customer s subjective factors and just dislikes the item. Return shipping fees and the shipping fees from Collxx to the customer are at the customer’s own expense.
3. We do not accept returned packages without notifying us upfront.
4. We do not accept packages returned using COD service.
5. Don’t return the package to the shipping address on the shipping label, we cannot receive the package. If so, we can t make any refund.

How should I make a return?

1. Ì Email return request → 2. Request approved → 3. Receive return address → 4. Customer send shipping info after return → 5. Returned package received→6.Release refund
2. Submitting return requests by dropping an email.
3. Our customer service will communicate with you in the email, please pay attention to the reply. (Usually will reply within one working day)
4. Please return it through your local post office to avoid tax when it arrives in our country.
5. Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.
6. A refund will be released within 5 working days after we received the package.

How should I make an exchange?

1. Return package first, as steps above.
2. A refund will be arranged once we get the return info.

Shipping and Delivery Policy

About Shipping

Receiving Time

Receiving time = Processing time +Shipping time.
Processing time: Normally 1 8 Musiness Days
The time we are talking about is a business day and may be delayed if we encounter holidays.
Shipping Time & Shipping Fees
United States, Australia, Canada, United Kingdom
Standard Shipping( 8 15 business days)

Delivery

Your tracking number and the courier’s company website link will be sent in as an e-mail immediately after we ship the order out.
Please contact us within 2 months of shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may
not be accepted.

Important Notice

1. Ì Due to the virus problem, we disinfect all items and packages for your safety concern, and we suggest you disinfection the package when get it. And packages
   might be delayed. Please understand.
2. Processing time: In order to guarantee the quality of our products, collxx.com has to prepare your goods carefully before they are shipped out. Our professionally
   trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.
3. Under the virus situation, we use DHL or FedEx for the first part of shipping and transfer to local post service(USPS, AU Post~) to get it delivered for the fastest
   shipping. You might be not able to track it at the website a few days early, but we promise it should be delivered in time and it is a legit number.
4. inn the Covid-19 outbreak, international logistics may encounter a 5 8-day delay.

Custom Tax or Duty

Normally customers will not be charged any additional fees via regular mail. However, due to increasingly strict customs inspections, sometimes customers may
have to pay tariffs.

Tips for shipping

1.  For delivering successfully, we suggest you leave the correct email address, shipping address and mobile number during the checkout process.
2. Unsuccessful delivery caused by a blank mobile column cannot be compensated.
3. PO Box is not accepted if you choose express shipping. Your address should be detailed enough, even include the apartment or unit number. Non-delivery or extra shipping fees due to personal reasons will not be taken by clocolors.com.
4. We apologize that military addresses (APO, FPO, DPO) cannot be delivered.